For Content & Collaboration Professionals

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	June 1, 2004 The Fundamentals Of Web Conferencing by Claire Schooley with Laurie M. Orlov, Colin Teubner

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Executive Summary

Web conferencing is a communications and collaboration technology used by organizations when knowledge workers are mobile or in distributed locations but must share information on a regular basis. Distributed small and medium-size businesses (SMB) frequently choose the service model, while large organizations look toward enterprise-installed Web conferencing. In the future, organizations will demand integration of components, such as audio, video, calendaring, and presence awareness, into the basic Web conference but will only accept an easy-to-use interface that is intuitive and fast in call setup and initiation.

TABLE OF CONTENTS

• Conference Call Technology Is Necessary But Not Sufficient
• Web-Based Communications Becomes Integrated And Intuitive
• Know The Kind Of Integrated Conferencing Vendors Provide
• What's On The Web Conferencing Horizon?

RECOMMENDATIONS

• Web Conferencing Is A Given For The Future
• Supplemental Material
• Related Research Documents

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