For Infrastructure & Operations Professionals

Primary Analyst Photo	Document Information	Rate this Document
	August 31, 2006 Genesys Is A Leader In Premise-Based Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

This is an excerpt

Executive Summary

Genesys Telecommunications Laboratories acquired VoiceGenie earlier this year to significantly increase its market presence in speech self-service platforms. Currently, the platforms have not yet been fully merged — this evaluation is based on both platform capabilities. Genesys supports unlimited grammars and all major speech standards for existing and emerging multimodal connectivity. Genesys has a large professional services team with extensive experience in supporting its CTI products and solutions and deploying and integrating speech solutions on its platform. Critical next steps for Genesys will be to successfully integrate its platform and services with VoiceGenie and to expand its offerings into new services beyond the contact center into converged multimodal applications.

This is an excerpt

Buy Risk-Free

Price: US $2495

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.