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For Information & Knowledge Management Professionals

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September 30, 2005

Get Ready: The Millennials Are Coming!

The New Workforce Has Its Own Work Style And Skills

by Claire Schooley

with Connie Moore, Erica Driver, Laurie M. Orlov, John Ragsdale, Lucy Fossner

Average:
(1 rating)

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Executive Summary

The professional workforce is dramatically changing as a new generation of younger, college-educated workers launches their careers. The "Millennials" — those born between 1980 and 2000 — have an innate ability to use technology, are comfortable multitasking while using a diverse range of digital media, and literally demand interactivity as they construct knowledge. Millennials lack the workaholic drive of their burned-out predecessors, but they compensate by using many technologies — often simultaneously — to get the job done quickly and have a personal life as well. They don't have the skills and experience of the many retirees they are replacing, but they look to technology to help fill this gap. Managers must understand the work style differences among the multigenerational workforce and develop collaborative work environments that give Millennials the information they need — just in time and integrated with the job.

TABLE OF CONTENTS

  • Technology Natives Meet The Accented Veterans
  • Approach To Learning, Working, And Use Of Free Time Differs Among Age Groups

RECOMMENDATIONS

  • Recognize And Understand That New Workers Have Different Requirements

WHAT IT MEANS

  • As Baby Boomers Retire, Attracting Millennials Will Be Crucial
  • Supplemental Material
  • Related Research Documents

This is an excerpt

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