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	October 17, 2008 Guidance For The Development Of BT Service Catalogs The Catalog Is An Integral Part Of The BT Service Portfolio by Alexander Peters, Ph.D. with Craig Symons, Alex Cullen, Brandy Worthington	Average: 9  (8 ratings)

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Executive Summary

The catalog of business technology (BT) services is a subset of the enterprise BT portfolio, aimed to present all live enterprise technology services from a business perspective. It consists of two logically connected building blocks: the catalog of business-facing services and the underlying catalog of infrastructure services. The catalog employs a simple cost model, which enables the fair allocation of all of the known IT costs back to their business customers. The catalog is a living document requiring regular reviews and updating, thereby maintaining its business relevancy.

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