with Josh Bernoff, Cynthia N. Pflaum, Scott Wright
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Executive Summary
Consumers find out about new Web sites through a wide variety of sources, ranging from search engines to radio ads. Different generations rely on different sources; youth and young adults particularly depend on social media like social networking sites. Successful marketers will vary the channels they use to drive traffic depending on the generations they are targeting and elevate the role of social media when reaching out to youth.
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