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April 8, 2005 How Do Users Feel About Technology?Business Technographics United Statesby Meredith Morris with Tom Pohlmann, G. Oliver Young |
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This is an excerpt
Executive Summary
Forrester surveyed 2,138 technology users at US companies with 500 or more employees to gain insight into employees' opinions of their IT organization and the technologies they deploy. In general, corporate IT users are content. They're most satisfied with desktop technologies, the value of their company intranet, and the business applications they use, but they're less satisfied in areas like internal help desk support, IT communications and links with other business units, and IT's support for key business initiatives like customer acquisition.
TABLE OF CONTENTS
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How Do Business Users Feel About Information Technology?
- Respondent Profiles
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Measuring End User Satisfaction With Corporate IT
- Attention IT: How Satisfied Are Your Users?
- Desktop Technologies: High Marks
- Help Desk: Employees Aren't Sold On IT Expertise
- Business Apps: Satisfaction Varies By Industry
- Corporate Intranet: Power Users Want Better Search
- Perceptions Of IT: Influencers Call For Integration
- How To Benchmark Your Own Organization Against This Data
- Supplemental Material
This is an excerpt
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