Process standardization initiatives are no small undertaking, often spanning large and heterogeneous organizational units. But full process standardization is rarely a possibility — and even when it's possible, it's often not advisable. The challenge? Finding a way to accommodate different types of processes for different types of projects and to enable process innovation — all without creating unnecessary cost and complexity. Process rationalization, a rightweight approach to process standardization, is above all a balancing act.
TABLE OF CONTENTS
The Process Rationalization Challenge
Best Demonstrated Practices
Forrester Next Practice: Outcome Orientation
Identifying Your Challenges
Measuring Your Success
Case Studies
Supplemental Material
Related Research Documents
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