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	November 12, 2007 How Enterprise Buyers Rate Their PC Suppliers And What It Means For Future Purchases The State Of The Enterprise PC — 2007 And Beyond by Benjamin Gray with Robert Whiteley, Christine E. Atwood, Natalie Lambert, Rachel Batiancila	Average: 9  (2 ratings)

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Executive Summary

Forrester's Q3 2007 Business Data Services study of 565 PC decision-makers at North American and European enterprises revealed a dichotomy in the enterprise PC market. On one hand, buyers are thrilled with the basics like product features, quality, and pricing. But on the other, factors like product support and overall business relationship need improvement. Specifically, we learned that Dell will easily retain its position as the preferred desktop and laptop supplier to enterprises, despite the competitive pressure that HP and Lenovo exert. Across laptops, customers gave Dell the nod on pricing and product support, noting little differentiation across product features. Lenovo maintained a slight advantage with product quality, and also scored high on overall business relationship.

TABLE OF CONTENTS

• New Pressures Are Forcing Changes To Traditional Computing Models
• Last Year, Dell, HP, And Lenovo Supplied PCs To 87% Of The Enterprise Market
• Next Year, The Big Three Will Be The Primary Suppliers To At Least 82% Of Firms
• How PC Buyers Rate Their Primary Laptop Supplier In Five Key Areas
• Dell, HP, And Lenovo Will Retain Their Enterprise Mindshare Dominance

WHAT IT MEANS

• Vista Will Finally Be Adopted As Mid-2008 Kicks Off The Next PC Refresh Cycle
• Supplemental Material
• Related Research Documents

This is an excerpt

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