For Sourcing & Vendor Management Professionals

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	August 5, 2009 How Europeans Tune Global IT Service Delivery Models Deal-Makers Hedge Offshore Risk With Blended Models by Euan Davis with Christine Ferrusi Ross, Antonin Shanahan

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Executive Summary

The IT services industry in Europe continues to mature, with global delivery strategies superseding traditional offshore approaches. First, movers with standard IT process models configured for sourcing maturity fully exploited global delivery; now, a second generation of clients is exploring the services on offer and how these can be tuned to uniquely serve European firms. Skeptical stakeholders need to understand the commercial imperatives propelling global delivery forward in Europe and how blending global delivery allows deal-makers to hedge its risks. European firms need to quantify the interplay between cost and risk and then tune the model around the blend of onshore, nearshore, and offshore resources. Start by testing and preparing your internal service management structures and flex the blend as you build global delivery expertise.

TABLE OF CONTENTS

• Global Delivery Spreads Its Wings
• Internal Requirements Determine European Strategies For Global Delivery

RECOMMENDATIONS

• Use Blended Models To Hedge Global Delivery Risks
• Related Research Documents

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