For IT Management Professionals

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	June 15, 2006 How IT Must Shape And Manage Demand Influencing The Behavior That Consumes IT Resources by Craig Symons with Bobby Cameron, Laurie M. Orlov, Lauren Sessions	Average: 10  (1 rating)

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Executive Summary

Good IT governance ensures that organizations obtain the maximum business value from their IT investments. IT demand management is a critical IT governance process that extends beyond merely aggregating requests for IT resources and automating workflow. Best practices in IT demand management: align the supply of IT resources to optimize business value; influence and modify end user behavior by providing meaningful information; and enable a more complete understanding of the costs and tradeoffs associated with the consumption of IT services and resources. This increased transparency leads to improved decision-making and increases the business value of IT investments — the goal of good IT governance.

TABLE OF CONTENTS

• Demand For IT Resources Is Poorly Controlled
• Aggregate And Reveal Strategic, Tactical, And Operational Demand
• Resource Management Aligns Supply With Demand
• Financial Management Influences Behavior

RECOMMENDATIONS

• IT Must Manage Demand To Maximize Value

WHAT IT MEANS

• IT Demand Management Is A Journey For Executives
• Related Research Documents

This is an excerpt

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