For Business Process Professionals

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	February 17, 2006 HP Provides Two Leading Choices For Large Enterprise Service Desk Management Tools The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor

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Executive Summary

Hewlett-Packard has amassed a formidable group of service management solutions for the upper end of the market. With the December 2005 acquisition of Peregrine Systems, the company now has two robust and top-tier products in the same basic market segment — OpenView Service Desk and Peregrine ServiceCenter. The company has committed to maintaining current development plans through 2006, but it is clear that the two product lines will need to be merged. In future years, current OpenView customers will likely see improvements in asset management and data integration capabilities, and current Peregrine customers will see greater corporate stability and a broadening of offerings.

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