For Government Professionals

Primary Analyst Photo	Document Information	Rate this Document
	September 26, 2005 Human Services Agencies Turn To Enterprise Framework Software by Gene Leganza with Bradford J. Holmes, Katherine Huyett	Average: 8  (1 rating)

This is an excerpt

Executive Summary

For decades, state and local health and human services (HHS) agencies have been saddled with complex, expensive, and stovepiped legacy information systems. Some agencies have attempted modernization using federally mandated transfer systems with generally unsatisfactory results: very high costs, long delays, and systems built on dated technology. But the light at the end of the tunnel has appeared. Agencies are re-engineering their business processes and turning to a new kind of software for human services — the enterprise framework — to create a flexible, cross-program service platform based on service-oriented architecture. The expected result? Easier access to services for citizens and lower costs for agencies. Forrester predicts that this approach to HHS systems will transition quickly from early adopters to the mainstream market and lay the foundation for an IT systems and management shift toward what Forrester calls digital business architecture.

TABLE OF CONTENTS

• Converging Forces Have Created A Crisis In Human Services Systems
• The Emerging Model: An Enterprise Framework
• The Major State Or Agency Solution: Enterprise Framework Plus SI Partner

RECOMMENDATIONS

• Buy-Don't-Build Means Buying Into Maintenance Fees

WHAT IT MEANS

• An Enterprise Framework Sets The Stage For Digital Business Architecture For HHS
• Supplemental Material
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $2495

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.