For Sourcing & Vendor Management Professionals

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	June 14, 2007 IBM Is A Leader In Global IT Infrastructure Outsourcing The Forrester Wave™ Vendor Summary, Q2 2007 by Paul Roehrig, Ph.D. with Christine Ferrusi Ross, Allison Thresher

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Executive Summary

With 356,000 employees and $24.1 billion in 2006 infrastructure revenue, IBM is the "curve breaker" for size in this study. IBM's strength in its current offering puts it in a solid leadership position, and the company tied with EDS for market presence in the infrastructure space; however, lower reference client scores kept it from a higher overall ranking. One of IBM's key points of differentiation is its massive global footprint with 40 global delivery centers and 70 regional sites. Process maturity is also a hallmark of the IBM offering. IBMers helped "write the book" on ITIL standards, and the firm has a collection of standard tools, processes, and requirements — called the Global Solution Architecture Repository — that helps "industrialize" transformation activities.

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