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January 13, 2006 IBM SurfAid Analytics Shows Potential In The Web Analytics MarketThe Forrester Wave™: Vendor Summary, Q1 2006by Nate L. Root with Bob Chatham, Caroline L. Carney |
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Executive Summary
IBM has a passable Web analytics tool in its SurfAid Analytics Version 2 service. While not competitive with top-ranked products on usability, features, and scalability, the just-launched Version 3 service could change that situation and make IBM a more serious contender — especially if the SurfAid product team begins to better leverage IBM's resources.
This is an excerpt
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