For IT Management Professionals

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	June 13, 2005 IIM's Dashboards Serve Many Constituents It's All About The Data by Margo Visitacion with Lindsey Hogan, Carl Zetie, Phil Murphy, Thomas Mendel, Ph.D.

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Executive Summary

Integrated IT management (IIM) has the potential to dramatically raise visibility into the IT work pipeline, allowing management to allocate the most critically needed resources to the right work in a timely manner. To do this, IT organizations must move beyond "one size fits all" dashboards and employ role-specific dashboards that collect information germane to the decision-making process. Customers can benefit from early adoption of IIM dashboards, but they must realize that commercial offerings are in the beginning stages. Wider choices are available, but complete solutions are still at least a year away.

TABLE OF CONTENTS

• IIM Offers Opportunities For Comprehensive Views Of The IT Workload
• Roles Will Determine Dashboard Content
• IIM For The Executive
• IIM For The PMO Director
• IIM For The Infrastructure Director
• IIM For The Development Director

RECOMMENDATIONS

• Choose Carefully, But Don't Wait For A Comprehensive Offering
• Related Research Documents

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