For Business Process Professionals

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	December 24, 2009 Implementing Managed Print Services (MPS) Sourcing Is A Work In Progress For Many Enterprises by Craig Le Clair with Rob Karel, Ralph Vitti

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Executive Summary

Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to those required for managed print services (MPS) is not easy. To help, Forrester gathered data from more than 30 professionals across facilities, sourcing, IT, and six leading MPS providers and consolidated feedback from our MPS workshops. From this, we recommend five steps for MPS success: 1) assemble the right team and communicate goals broadly; 2) don't scrimp on the assessment phase of the MPS life cycle; 3) balance device capability with multivendor management tools, the ability to scale up or down with business change, security, change management, governance, and process improvement; 4) get ahead of compliance and security; and 5) push environmental goals and print policies that reduce paper. MPS, especially during a period of economic uncertainty, can help cut costs, fill gaps in compliance and security, improve office workflow, and even help push green IT forward.

TABLE OF CONTENTS

• Managed Print Services: A Growing Market Force
• MPS Sourcing And Contract Development: A Work In Progress
• Balance RFP Criteria Among Device, Process, And Management Criteria
• Pricing: Options Have Enterprises Confused, And One Size Does Not Fit All
• Vendors Prove Value With Change Management And Governance

RECOMMENDATIONS

• Follow These Five Steps To A Successful MPS Initiative

WHAT IT MEANS

• IT Execs: Stay Tuned For Market Changes

ALTERNATIVE VIEW

• Self-Management Is An Option But Requires On-Premises Software
• Supplemental Material
• Related Research Documents

This is an excerpt

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