Indian IT service providers recognize that their future growth is dependent on their ability to innovate. Yet their insular and operationally biased innovation agenda will prevent them from delivering what clients value most: business innovations. To sustain global competitiveness, Indian vendors must recast and upgrade their innovation competencies to drive not just delivery excellence but, more importantly, client intimacy. And to speed client time-to-value, they must network their vertically integrated innovation assets with resources available in partner ecosystems. To speed India's transition from a low-cost IT service provider to an innovation sourcing hub, Indian IT providers must upgrade their human infrastructure, and multinational vendors must finance regional ecosystem development.
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