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	October 22, 2007 Information Security Assessing the Burden of Consumers' Data Security Concerns by Edward Kountz with David Schatsky, Amanda Guzman, David Schatsky

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Executive Summary

The impact of online financial fraud has received significant attention, but a review of the data indicates fraud is a multichannel concern. With consumers' education largely in place, relatively stronger attention must be paid to both expanding merchants' data security and aligning institutional resources in fraud prevention with resolution efforts.

Key Questions

• What percentage of US online users suffered losses because of lost or stolen financial data during the past 12 months, and which groups were most often impacted?
• How were data most often compromised, and how much time did consumers need to resolve these incidents?
• How should financial institutions position themselves to minimize the impact of consumers' fraud concerns?

This is an excerpt

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