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	January 4, 2008 Information Workplace Pays Off At Bell Canada: Accelerated Tax Credits, Reduced Bureaucracy by Erica Driver with Connie Moore, Rob Koplowitz, Jamie Barnett	Average: 8  (1 rating)

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Executive Summary

To address Bell Canada's highest-level business mandates, the company's IT, HR, and corporate communications departments got together and created an Information Workplace strategy, which resulted in a major IW deployment across the enterprise. To transform into a next-generation communications provider, executives recognized that the company must improve the speed of decision-making, increase innovation, streamline all processes that affect the customer experience, motivate the workforce to become change agents, and make it easier for people to share information and communicate across silos. As a result, Bell Canada created a successful idea management program and invested in many technologies, including an enterprise portal, document management, team collaboration, idea management software, and enterprise search. The results? A dramatically expedited process for obtaining innovation tax credits from the government, and labor cost savings.

TABLE OF CONTENTS

• Bell Canada's Challenge: Becoming A Next-Generation Service Provider
• Bell Canada's Information Workplace: A Multipronged Approach

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