For Content & Collaboration Professionals

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	July 27, 2007 Information Workplace Trends 2007 Forrester's February 2007 US And UK Information Workplace Online Survey by Erica Driver with Connie Moore, Diana Levitt

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Executive Summary

How are midsize and large organizations approaching Information Workplace strategies? People in many different roles who are responsible for efforts like enterprise content management (ECM), collaboration, office productivity, portal, business intelligence, data warehousing, and business process management (BPM) report that their organizations are developing Information Workplace (IW) strategies. These strategy development initiatives, which usually apply to the entire workforce, are driven primarily by the need for richer customer interactions and a changing workplace. Plus, the explosion of Social Computing in the consumer world is rapidly affecting the enterprise as workers bring their favorite tools and Web sites into the business. The initial focus of Information Workplaces is on delivering content, data, and collaboration services to users in context. Many companies have already embarked on this path, while visionary organizations like Verizon and IBM are pointing the way to an even richer IW future.

TABLE OF CONTENTS

• Enterprises Are Developing Information Workplace Strategies Today
• Top Business Drivers: Customer Interactions And A Changing Workplace
• For I&KM Pros, Technology Convergence Is Front And Center
• Information Workplaces Will Deliver Context Both Internally And Externally
• The Way People Access Information Workplaces Will Depend On Job Type

RECOMMENDATIONS

• Start Developing Your Information Workplace Strategy Now

WHAT IT MEANS

• Information Workplaces Are Moving Beyond Vision To Reality
• Supplemental Material
• Related Research Documents

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