For Information & Knowledge Management Professionals

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June 1, 2005 The Information Workplace Will Redefine The World Of Work At Last by Connie Moore, Erica Driver with Merv Adrian, Lucy Fossner	Average: 8  (1 rating)

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Executive Summary

Today's information worker relies on a disjointed set of office productivity, content, collaboration, and portal tools. The information workplace (IW) will be much simpler, yet richer than today's tools by incorporating contextual, role-based information from business systems, applications and processes; delivering voice, documents, rich media, process models, business intelligence, and real-time analytics; integrating just-in-time eLearning; and fostering collaboration. Using a service-oriented architecture, the IW will be rich with presence awareness, information rights, and personalization, and it will provide offline and online support to a plethora of devices. As this unfolds, information work will expand beyond traditional knowledge workers.

TABLE OF CONTENTS

• Today's Tools Are Disjointed, Out Of Context, And Single Mode Only
• Economic And Business Shifts Will Drive Major Change In Work and IT
• Why Now? A Confluence Of Technology Events Makes It Possible
• The Information Workplace Will Eclipse Knowledge Worker Tools

RECOMMENDATIONS

• Build An Information Workplace Strategy, Starting With The Basics

WHAT IT MEANS

• Big Changes Ahead In The World Of Work
• Supplemental Material
• Related Research Documents

This is an excerpt