For Business Process Professionals

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	December 22, 2006 Initiate Systems Achieves Leadership In Customer Hubs The Forrester Wave™ Vendor Summary, Q4 2006 by R "Ray" Wang with Eric G. Brown, Ian Schuler, Emily Van Metre, Robert Muhlhausen

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Executive Summary

Cross-reference-registry-style Leader Initiate Systems enters the market with Version 7 marking one step closer to a harmonized reference approach. Customers gain the option to federate data, and improved hierarchy management now supports complex B2B requirements. Strong management team and rock-solid execution places Initiate's overall strategy in second among vendors evaluated. Consequently, we rank Initiate as a Leader in the Q4 2006 Forrester Wave evaluation of customer hubs. The solution remains best-suited for enterprises with real-time matching and quick deployment requirements. In addition, Initiate remains well-suited for B2C public sector industries such as healthcare, law enforcement, governmental agencies, and intelligence. Recent high-profile wins in high-tech showcase new hierarchy management features and overall B2B support. Initiate succeeds among established ERP and CRM environments and should be considered in shortlists for most industries.

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