For Enterprise Architecture Professionals

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	September 23, 2008 Intelligent Devices Will Drive Ubiquitous Banking Smart Devices Will Shape High-Touch Banking by Jost Hoppermann with Gene Leganza, Charles Coit, Mimi An	Average: 9  (1 rating)

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Executive Summary

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed key vendors in the banking space and interviewed banking executives on five continents to get their take on banking's — and banking IT's — future. How will intelligent devices change the industry? New channels and devices will shape the new face of "ebanking": Convenient mobile banking from anywhere at any time will be the norm, and virtual branches will be the rule.

TABLE OF CONTENTS

• Ubiquitous Banking Needs High-Tech Channels
• Ubiquitous Banking Is More Than The Sum Of The Channels

WHAT IT MEANS

• Multichannel Architecture Needs To Become Adaptive
• Supplemental Material
• Related Research Documents

This is an excerpt

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