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	August 31, 2006 Intervoice Is A Leader In Premise-Based Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

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Executive Summary

Intervoice is an experienced interactive voice response (IVR) vendor with a large presence in standard- based speech platforms. Intervoice offer two platforms, legacy IVR and open-standards Voice Portal solutions. Although its primary market is delivering premise-based solutions, Intervoice has an emerging presence in hosted solutions. Intervoice has a large services team to support its speech platform and provides extensive integration services for its customers. Intervoice is a long-term supporter of speech technology standards and created many tools in-house to help its customers manage their speech platform. Intervoice supports a broad range of industries on its legacy platforms and is now working with its customers to migrate them to open-standards speech platforms.

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