The size of the smartphone market — and the buzz surrounding Apple's iPhone App Store — has many interactive marketers considering whether they should deploy mobile applications. Early success by some brands might lead marketers to mistakenly conclude that it's a no-brainer. Before proceeding, interactive marketers should clearly weigh the advantages of driving brand affinity, customer engagement, and possible revenue versus costs in time and resources and the potential pitfalls of a poorly executed application.
TABLE OF CONTENTS
Mobile App Frenzy Deserves Brands' Attention, But A Sober Approach Is Advised
A Mobile App Can Provide Value In Different Ways
How To Move Beyond The Hype To A Sensible App Strategy
iPhone Gets All The Attention, But Don't Ignore Other Platforms
Tools For Measuring App Usage And Success Are Still Emerging
RECOMMENDATIONS
Focus On Users And New Platforms To Build A Successful Mobile App Strategy
Supplemental Material
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