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October 24, 2005 IT Asset Management, ITIL, And The CMDB: Paving The Way For BSMby Robert McNeill, Thomas Mendel, Ph.D. with Jean-Pierre Garbani, Tom Pohlmann, Kim Le Quoc |
Average: 8
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Executive Summary
The journey toward running IT more like a business through business service management (BSM) requires the data feeds and processes that enable BSM — IT asset management data, ITIL processes, and application dependency auto-discovery technologies that populate configuration management databases. It also requires an understanding of the journey that organizations must make to improve infrastructure management. BSM initiatives will fail if organizations skip investing in building blocks like the development of an accurate IT asset management system. Organizations embarking on the journey to BSM should ensure that they take manageable steps, with clear ROI targets and cyclical measurement intervals along the way.
TABLE OF CONTENTS
- Organizations Build Value Through The Delivery Of Services
- ITIL Starts The Journey, But BSM Must Be The Goal
RECOMMENDATIONS
- Model IT Asset Management To Services
WHAT IT MEANS
- Align IT Asset Management With BSM Strategy
- Related Research Documents
This is an excerpt
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