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March 9, 2007 (updated March 27, 2007) The IT Management Software Marketby Thomas Mendel, Ph.D., Jean-Pierre Garbani with Peter O'Neill, Evelyn Hubbert, Natalie Lambert, Malcolm Ramsay |
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This is an excerpt
Executive Summary
IT is now a fundamental support of business activities — which means the greatest IT operations sins are an unpredictable user experience and a failure to reduce overall service delivery costs. The resulting quest to improve productivity and the predictability of IT results has led to the creation of business service management and the configuration management database (CMDB) as the two central pillars of the new wave of IT management software tools. ITIL, seen by many organizations as a complement to these technologies, is playing an ever-increasing role in their adoption. As IT finally enters the industrialized era, Forrester sees a new way of managing IT emerge, creating a renewed interest in refining existing implementations and creating a new wave of solutions. Consequently, IT management software will be a high-growth market over the next few years.
TABLE OF CONTENTS
- IT Management Software Market Definitions And Market Categories
- The Global IT Management Software Market Size And Forecast
- Market Trends For IT Management Software
- Leading Vendors In The IT Management Software Arena
WHAT IT MEANS
- Vendors Need To Make Difficult Choices
- Related Research Documents
This is an excerpt
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