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September 20, 2007 IT MOOSE Management — 20 Best PracticesHow CIOs Should Measure IT Maintenance And Ongoing Operationsby Andrew Bartels, Phil Murphy with Marc Cecere, Jean-Pierre Garbani, Peter O'Neill, Galen Schreck, Heidi Shey |
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Executive Summary
How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior management? While IT spending benchmarks are commonly referenced, using them may raise more questions than they answer. Do differences reflect wholly different computing environments, staff skill levels and competencies, management practices, processes, or some combination? To help CIOs answer those questions, Forrester has developed a checklist of 20 best practices to enable CIOs to score themselves on their ability to control their IT MOOSE costs (spending to maintain and operate the organization, systems, and equipment).
TABLE OF CONTENTS
- Going Beyond IT Spending Benchmarks: Calibrating IT MOOSE Management
- Twenty IT MOOSE Management Best Practices
RECOMMENDATIONS
- Effective IT MOOSE Management Is Proactive
- Supplemental Material
- Related Research Documents
This is an excerpt
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