Document Controls
For IT Management Professionals
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Executive Summary
With all of the focus on Sarbanes-Oxley and compliance in general, IT governance has become one of the top priorities for many organizations. Part of any IT governance process is a set of documented policies and procedures that govern everything from procurement to security. Conversations with a number of clients reveal that although there have been efforts in the past to establish companywide IT policies, for the most part, the results have been less then satisfactory, and in some cases, they have not been updated in years. Forrester has developed an IT policies table of contents (TOC) to assist clients in getting started with the process of creating documented IT policies and procedures. This TOC represents a logical framework for organizing and developing a comprehensive set of policies. The individual policies themselves will be specific to each organization, depending upon a number of factors, and not every organization will necessarily incorporate every one of these policies.
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