For IT Management Professionals

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	October 28, 2004 IT Staffing Ratios: Survey Data by Craig Symons with Adam Brown

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Executive Summary

IT management is faced with increasing expectations from stakeholders concerning IT performance, IT spending, and IT's contribution to executing business strategy. This has created a growing need for formal measurement and management of the IT function. We call this phenomenon the growing demand for IT transparency. We see a return to IT benchmarking as IT organizations attempt to compare themselves to their peers to justify their need to maintain or even increase spending on IT. Measured in a number of different dimensions, IT productivity is receiving increased focus from a benchmarking perspective.

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