For Infrastructure & Operations Professionals

Primary Analyst Photo	Document Information	Rate this Document
	October 1, 2007 ITIL V3: The Evolution From Process To Service Model by Evelyn Hubbert with Simon Yates, Rachel A. Dines	Average: 9  (8 ratings)

This is an excerpt

Executive Summary

The first version of the Information Technology Infrastructure Library (ITIL) was created during the time period 1986 to 1992 and consisted of a variety of booklets based on work done by the UK Government Information Infrastructure Management Forum. The second version emerged over the years 1996 to 1998 with nine books — the two most widely read focused on service delivery and service support. These two books present the foundation for IT service management (ITSM), which is a set of 10 management processes that provide guidance and best practices on managing assets, bugs, changes, disasters, efficiency, and finances. The model shows the goals, general activities, inputs, and outputs of the various processes and facilitates communication and cooperation among various functions in IT. The newest version, ITIL v3, is fundamentally different from previous versions. ITIL v3 focuses on the entire service life cycle, taking the ultimate consumer of the services — the business — into consideration.

TABLE OF CONTENTS

• 1. How did ITIL v3 come about?
• 2. How is ITIL v3 different from ITIL v2?
• 3. What's new in ITIL v3?
• 4. Why and when should you move to ITIL v3?
• 5. What about training and certification from v2 to v3?
• 6. Where can I find resources for training and additional reading?
• 7. Where will ITIL go in the future?

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.