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April 12, 2006 The "Just Enough" CMDBImplementing A CMDB Is Not A Five-Year Projectby Thomas Mendel, Ph.D., Jean-Pierre Garbani with Peter O'Neill, Reedwan Iqbal |
Average: 6
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Executive Summary
The convergence of more structured management processes, such as ITIL, and technical innovations like application dependency discovery has brought configuration management and the concept of the configuration management database (CMDB) to the attention of many enterprises. This holds the promise of a more rational and efficient management of IT operations, which is, in many cases, a major element of IT budgets. While most organizations have bought into the benefits of the CMDB and business service management (BSM) approaches by now, implementation is, as always, a sore spot. Corporations are reluctant to embark on a broad, sweeping strategy that may take years to implement and wonder if a more tactical and process-driven approach would be more effective. As many IT operations still function in firefighting mode, with a fragmented product set, using a top-down approach that focuses on the most critical issues first may be the best and quickest way to reap the benefits of a service management solution.
This is an excerpt
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