Document Controls
For Business Process Professionals
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
|
May 25, 2006 KANA's Robust Offering Makes It A Leader In eService SuitesThe Forrester Wave™ Vendor Summary, Q2 2006by John Ragsdale with Chip Gliedman, Ian Schuler |
|
This is an excerpt
Executive Summary
KANA, a best-of-breed eService provider for more than a decade, has emerged as Leader in our evaluation. Originally an email response management vendor, KANA has evolved through numerous acquisitions into a robust, capable eService solution provider. Unassailable Web collaboration in addition to an extendable technology platform and compelling email response and integrated knowledgebase functionalities, are a few reasons that KANA's Hipbone Web Collaboration Suite should be considered atop shortlists for enterprise eService suites. Although KANA continues to struggle with revenues, a new CEO and increased internal professional services in concert with strong brand recognition look promising for the vendor. KANA is a viable choice for enterprise customers that seek a best-of-breed eService solution with top Web collaboration functionality and a common channel management platform.
This is an excerpt
Buy Risk-Free
Price: US $1749
Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.
Already a Forrester Client?
Log in to read this document.
