For IT Services Professionals

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	September 15, 2004 Lost In Translation: Why Business Users And Offshore Outsourcers Can't Communicate by Stephanie Moore with Adam Brown

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Executive Summary

Companies doing offshore outsourcing must teach their business analysts and internal customers how to work within the confines of an offshore outsourcing relationship. The process change required is, in most cases, revolutionary, not evolutionary, for both IT and the business. But if internal IT and its customers cannot work within the new process model, companies will not be able to satisfy end user requirements, and any savings that offshore outsourcing initially promised will not materialize.

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