For Infrastructure & Operations Professionals

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	February 19, 2008 (updated March 5, 2008) Market Overview: Backup Software-As-A-Service The First Of Many IT Ops-Focused SaaS Offerings by Stephanie Balaouras with Simon Yates, Liz Herbert, Rachel A. Dines

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Executive Summary

Backup is a struggle for both enterprises and small and medium-size businesses (SMBs). It's a complex ecosystem of backup software, networks, servers, disk arrays, and tape systems. Many firms have difficulty completing backups in the time available, and a large number of backups fail or complete with errors. In addition, there are gaps in backup coverage. SMBs and enterprises often don't protect corporate PCs, and enterprises often don't protect machines at remote offices. Given the headaches associated with backup and the gaps in coverage, many firms are considering an online backup service. An online backup is just the first step toward the delivery of multiple infrastructure-related services — such as disaster recovery, archiving, and security — as software-as-a-service (SaaS).

TABLE OF CONTENTS

• Backup Is Time-Consuming, And There Are Gaps In Protection
• Critical Selection Criteria For Online Backup
• The Vendor Landscape For Online Backup Is Built On Acquisitions

RECOMMENDATIONS

• Consider Online Backup If You Have Limited Staff And Gaps In Protection

WHAT IT MEANS

• Online Backup Is Just The First Step In IT Ops-Focused SaaS
• Supplemental Material
• Related Research Documents

This is an excerpt

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