For Content & Collaboration Professionals

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	April 29, 2008 Market Overview: Document Processing Services Using Managed Services To Tackle Document-Centric Needs by Craig Le Clair with Kyle McNabb, Diana Levitt	Average: 6  (2 ratings)

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Executive Summary

Many information and knowledge management (I&KM) professionals still view document processing services (DPS) as a diverse set of specialized services that support document-intensive business processes. Yet over the past year, DPS offerings have separated into three distinct segments: hosted repository services, document output services, and distributed output services. More importantly, the segments are now linking in ways that promise to show real value to I&KM professionals in areas such as business process efficiency. To address the many and varying ways that content needs to be managed and put to use within any enterprise, I&KM pros should turn to DPS providers as a part of their enterprise content management (ECM) strategies.

TABLE OF CONTENTS

• DPS Challenges Business Process Outsourcing And IT Outsourcing
• The DPS Market: Three Parts Starting To Show Synergy
• DPS Providers' Capabilities Mature

RECOMMENDATIONS

• Your DPS Vendor Can Do More Than Just Save You Money

WHAT IT MEANS

• The DPS Market Is Gaining BPO Competencies And Integrating Services Offerings
• Related Research Documents

This is an excerpt

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