For Business Process Professionals

This is an excerpt

Executive Summary

Historically, organizations have struggled to get their arms around field service management (FSM). However, recent market dynamics, vendor commitments to service-oriented architecture (SOA), and the development of industry-specific solutions are all opening the door to more successful applications of the technology. To take full advantage of these developments, business process and applications (BP&A) professionals will have to assess their current and future field service environments and goals and tap a mix of solutions from FSM partner ecosystems.

TABLE OF CONTENTS

• Field Service Organizations Still Struggle To Adopt Best Practices
• Technology Advances And Customer Centricity Awaken FSM Demand
• Today's FSM Solutions: Vendors And Ecosystems

RECOMMENDATIONS

• Categorize First, Optimize Second, Implement Last

WHAT IT MEANS

• Field Service Meets The Mobile Platform
• Supplemental Material
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $2495

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.