For Sourcing & Vendor Management Professionals

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	June 9, 2009 Market Overview Of Current Cloud Service Offerings From Global IT Providers by Paul Roehrig, Ph.D. with Christine Ferrusi Ross, James Staten, Philipp Karcher, Antonin Shanahan	Average: 10  (5 ratings)

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Executive Summary

Compared to traditional enterprise IT services, a new family of services is emerging that are more standardized, scalable, and billed based on consumption. Known as cloud-based IT services, ,there are new signs that this sourcing model is moving beyond the marketing hype and will expand into the broader enterprise market. Forrester believes that this will be a game-changing, disruptive shift for some enterprise clients — and perhaps even the overall outsourcing industry. The cloud services hype, questions from within IT client organizations, and the push from service providers (many of which have vastly different current offerings and strategies) put IT sourcing professionals in a tough spot trying to decipher what "it" is and what it means to their firms. Forrester surveyed 11 major global IT service providers to get an overview of the status and strategies of some key established IT services firms in this space and to begin to answer questions for IT services decision-makers about which firms and strategies might be a good match (now and in the future).

TABLE OF CONTENTS

• Economics And The Changing Role Of Technology Drive Cloud Services Interest
• IT Service Providers Are Well Positioned To Enable Cloud Services

RECOMMENDATIONS

• Balance Current Provider Capabilities With Your Long-Term Requirements

ALTERNATIVE VIEW

• Enterprise Cloud Services May Not Live Up To The Hype
• Supplemental Material
• Related Research Documents

This is an excerpt

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