For Business Process Professionals

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	May 24, 2007 Maximizer Software Is A Strong Performer In Record-Centric Customer Service Management Software The Forrester Wave™ Vendor Summary, Q2 2007 by Chip Gliedman with Ian Schuler, Sharyn Leaver, William Band, Liz Herbert, Mary Ann Rogan

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Executive Summary

Maximizer Software provides a low-cost and easy-to-implement suite of tools for small-to-midmarket organizations with tight integration into Microsoft applications. The applications share a similar user interface, which tends to reduce training and general confusion. The product is strongest in support for phone and email-based customer service, and the .NET architecture makes integration with other similarly architected products simpler. Unlike most of the products targeted at the midmarket, Maximizer Enterprise can be installed as an on-premise application.

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