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For eBusiness & Channel Strategy Professionals

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May 29, 2007

Metrics-Driven Retail

Using Web and Customer Data to Drive ROI

by Patti Freeman Evans

with David Daniels, Amanda Guzman

This is an excerpt

Executive Summary

Retailers have the data to make great improvements to their businesses, but most are not effectively using it.

TABLE OF CONTENTS

itemExecutive Summary

itemResults Vary Greatly Among Retailers Using Metrics to Make Business Decisions

itemWith Tools and Staff in Place, Focus on Metrics Drives Market Share and Profit Potential

itemTo Gain Greater Benefit from Metrics, Retailers Must Expand Focus Beyond Marketing and Implement Organizational Processes

itemCase Studies

itemReport Methodology

This is an excerpt

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