May 29, 2007
by Patti Freeman Evans
with David Daniels, Amanda Guzman
This is an excerpt
Retailers have the data to make great improvements to their businesses, but most are not effectively using it.
Executive Summary
Results Vary Greatly Among Retailers Using Metrics to Make Business Decisions
With Tools and Staff in Place, Focus on Metrics Drives Market Share and Profit Potential
To Gain Greater Benefit from Metrics, Retailers Must Expand Focus Beyond Marketing and Implement Organizational Processes
Case Studies
Report Methodology
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Patti Freeman Evans
Customer Experience, Design & Usability Processes, eBusiness/eCommerce, eBusiness/eCommerce Strategy, Business-To-Consumer eCommerce
Asia Pacific, Europe, North America