Mobile operators are bullish about music downloading, while consumers are bearish. However, the services they currently offer lack the usability and flexibility of alternatives like Apple's iPod and iTunes music store. Operators need to break down the walls around their service and let users transfer music freely between their phone and other devices. And when service usability problems are fixed, they will see users pay for mobile music downloads as an impulse purchase.
TABLE OF CONTENTS
Music Finds Its Way To The Mobile Phone
Mobile Users Don't Share The Suppliers' Excitement
Current Offerings Are Out Of Tune
Growth Will Come From New Usage Models
RECOMMENDATIONS
Operators: Start Leading The Way — Or Competitors Will
Supplemental Material
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