For IT Management Professionals

Primary Analyst Photo	Document Information	Rate this Document
	October 17, 2005 Morphing IT Governance From Function To Process CIOs Must Be Catalysts, But Not Owners, Of Change by Bobby Cameron with Laurie M. Orlov, Samuel Bright	Average: 9  (1 rating)

This is an excerpt

Executive Summary

Cross-unit investments dominate IT's agenda, and most firms address them from a business process approach. But many CIOs find that managing these can be difficult. One reason: they take a traditional approach to IT governance, with many trying to manage cross-unit business processes from within the units themselves. But traditional IT governance can't respond to firms' exploding need for global processes, consistent customer experience across channels, and flexibility to support partners. Instead, with CIOs working as a change catalyst, firms should create centralized business process governance, led by senior executives, and involving partners. This process governance will set priorities based on business processes, with the business defining what's to be done — not how to do it. IBM and General Motors provide good case examples for this approach.

TABLE OF CONTENTS

• CIOs Admit That Tradition Hamstrings IT's Growing Cross-Unit Work
• Old IT Governance Can't Respond To New Customer And Competitive Demands
• CIOs Use Visibility To Focus Shared Process Management Responsibilities
• Case Study No. 1: Brian Truskowski Continues Maturing IBM's Process Focus
• Case Study No. 2: CIO Ralph Szygenda Has Driven GM's Shift To Processes

RECOMMENDATIONS

• Approach Processes Incrementally, Big Bang Brings Big Challenges

WHAT IT MEANS

• Business Process Demands Lead Firms To IT Maturity
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.