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February 22, 2005 Most Employee Portals Don't Need Personalizationby Nate L. Root with Connie Moore, Colin Teubner, Lucy Fossner |
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Executive Summary
Modern portal server software gives developers two different methods of tailoring site content to meet individual users' needs: personalization and customization. Both features have enjoyed success on consumer-facing eCommerce sites, so buyers often assume they're equally well-suited for employee-facing portals. In reality, high setup and maintenance costs mean that most enterprises should put firm limits on customization and keep personalization out of their employee portals altogether.
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