For Business Process Professionals

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	April 6, 2007 (updated April 13, 2007) NetSuite Is A Strong Performer In The PRM Tools Market The Forrester Wave™ Vendor Summary, Q2 2007 by William Band with Sharyn Leaver, Liz Herbert, Ian Schuler, Mary Ann Rogan

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Executive Summary

NetSuite is the only SaaS vendor that offers tightly integrated customer resource management (CRM), enterprise resource planning (ERP), and eCommerce — meaning that it can support end-to-end processes and functionality that CRM specialists can't, such as quote-to-order and upsell/cross-sell analytics based on a customer's purchase history. The company offers sound capability to support most core partner relationship management (PRM) functionalities, including setup and configuration mangement, partner management, sales management, and partner analysis. But the solution is weak in partner training and collateral mangement. The product also supports the great majority of the requirements for B2B eCommerce, including catalog and content management, eMarketing, order management, and billing and payment. The product's built-in Web store and strong product capabilities make it a good choice for small and medium-size online retailers, wholesalers, and high-tech companies.

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