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	August 31, 2006 Nortel Is A Leader In Premise-Based Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

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Executive Summary

Nortel Networks has a sizable presence in speech self-service platforms with customers around the globe. Nortel offers its customers premise-based solutions and, through its many partners, also supports hosted speech solutions. Nortel supports extensive grammars with systems in production and deploys applications using speaker verification and natural language understanding (NLU). Nortel's platform is fully compliant with current standards and with planned support for emerging standards on its upcoming releases. It leverages its large contact center professional services organization to provide custom application design and development for customer speech applications. Nortel demonstrates its ability to deliver highly scalable solutions and has deployed the largest VoiceXML application to date. Nortel indicates plans to evolve its platform and develop a multimodal, standards-based portal which will provide automated, intelligent, conversational dialog processing of any incoming media.

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