For Business Process Professionals

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	February 17, 2006 Numara Software Track-It! Is An Ideal Entry Point For Small Enterprises Seeking Service Desk Tools The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor

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Executive Summary

Numara Software was formed by TA Associates' December 2005 acquisition of Intuit's Information Technology Solutions (ITS) unit. Its product, Track-It!, is the most widely installed service desk product, with close to 45,000 customers. Track-It! is an integrated suite of discovery, asset, and help desk tools, that is easy to install and use and is best suited for organizations with fewer than 2,500 employees. Track-It! can be an ideal entry point for organizations looking to add structure to their service desk processes to get away from what is often an ad hoc process.

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