Most Europeans follow traditional national preferences when looking for directory information: British and German users prefer offline directory options, while French users — trained by Minitel to get phone numbers and addresses on their computers — show a strong preference for online directories. Online directory providers' strong focus on product innovation — from adding user reviews and advertiser videos to listings to offering users an online "window-shopping" experience — positions them well to compete with other directory options for Europeans' directory lookup behavior and for advertiser spending.
TABLE OF CONTENTS
Directory Preferences Vary Based On Country And Age Group
Online Directories Are Innovating To Attract Users And Advertisers
WHAT IT MEANS
Directories Can Compete With Search Engines If They Can Get Users To Notice
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