Online Research And Bank Product Application: The Online Tenure Effect
by Ron Shevlin
with Catherine Graeber, Peter Hult
This is an excerpt
Executive Summary
As a consumer's online tenure increases, so does the likelihood that he or she will research and apply for financial products online. And as online tenure increases, consumers are more apt to research exclusively online. But long-tenured online consumers are no more likely to use the online channel to apply if they didn't research online.
This is an excerpt
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