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For Financial Services Professionals

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May 26, 2005

Online Research And Bank Product Application: The Online Tenure Effect

by Ron Shevlin

with Catherine Graeber, Peter Hult

This is an excerpt

Executive Summary

As a consumer's online tenure increases, so does the likelihood that he or she will research and apply for financial products online. And as online tenure increases, consumers are more apt to research exclusively online. But long-tenured online consumers are no more likely to use the online channel to apply if they didn't research online.

This is an excerpt

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