For Business Process Professionals

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	February 5, 2007 Onyx CRM Is A Strong Performer In The Enterprise CRM Suites Market The Forrester Wave™ Vendor Summary, Q1 2007 by William Band with Sharyn Leaver, Liz Herbert, Chip Gliedman, Ian Schuler, Mary Ann Rogan

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Executive Summary

The Onyx CRM solution has been in the market for a decade and was one of the first enterprise CRM solutions to adopt a flexible, three-tier architecture, with tight alignment to Microsoft technologies. The company was taken private by the better-capitalized M2M Holdings in August 2006 — which will help allay buyer concerns about the long-term viability of the product and company. The product's strongest functional areas are in sales and customer service. But it lacks deep functionality in many areas, including marketing, field service, customer data management, eCommerce, and partner channel management. Onyx is best suited for buyers who want a flexible CRM solution — with business process management (BPM) capabilities — that leverages Microsoft infrastructure technologies.

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