For Business Process Professionals

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	May 24, 2007 Oracle's E-Business Suite Is A Strong Performer In Record-Centric Customer Service Management Software The Forrester Wave™ Vendor Summary, Q2 2007 by Chip Gliedman with Ian Schuler, Sharyn Leaver, William Band, Liz Herbert, Mary Ann Rogan

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Executive Summary

Oracle's E-Business Suite (EBS) has a full-featured customer service application, especially appropriate for companies using Oracle's other applications for customer relationship management (CRM) and enterprise resource planning (ERP). The product inherits the global capabilities of the full E-Business Suite product line and can integrate with other Oracle products through the Fusion architecture. The product's field service module provides advanced functionality to mobile technicians, including parts inventory, returns, tracking, invoicing, and other functions.

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